Toll New Zealand Latest News
TOLL NZ ENTERS INTER-CITY PARCELS MARKET
1st September 2009.
Toll New Zealand is entering the inter-city parcels express delivery market with the nationwide launch of its new Toll IPEC division today.
"Our existing customers have been asking if we can offer them a better inter-city parcel express consignmen
t service for some time, and we're responding," says Toll NZ Group General Manager, Greg Miller. Toll IPEC has been developed to deliver parcels door-to-door between all New Zealand towns and cities, the day after pick-up within the North and South Islands, and within two to three days for inter-island consignments.
"Our customers told us what they wanted . reliable delivery, better parcel protection, simple online technology for consignment management and labeling, tracking in transit, and real time proof of delivery," says Miller. "We have also introduced high tech progress reporting and billing and payment services that our competitors don't offer."
Toll New Zealand's entry to the parcel express delivery market has required an expansion of the group's small truck and van delivery operations along with an investment in specially-designed sorting conveyors for the larger depots and stackable freight cages to provide better parcel protection and security in transit.
"It was a logical step for us,"says Greg Miller. "We already operate the most extensive multi-modal transport network in the country and have sophisticated online technology and tracking systems, along with GPS in all vehicles, to manage the business. On top of that, we were able to draw on 60 years of pioneering experience that Toll has in the express parcel delivery market in Australia."
Toll New Zealand Family Fun Days 2009 A Success
Once again a huge success! Thank you to everyone who took the time to join us for the Toll New Zealand Family Fun Days both in Taupo and Christchurch.
This year marked the seventh annual Toll Family Fun Day, originating in recognition of the support and dedication of our Owner Drivers and families, and now extended to all Toll NZ staff.
The days are filled with entertainment for adults and children alike with competitions, games, spot prizes, fun, rides, face painting, plenty to eat and drink and more all made possible through the generosity of Toll NZ and their suppliers and customer sponsors.
The South Island Day held in Christchurch – on February 14 saw the biggest turn out to date ranging from Nelson down to Dunedin. The North Island Day was held on February 28 and new to our Toll NZ family we welcomed our Toll United and Toll Kaitaia teams that travelled through the night to participate – a special thank to all in the team and their families that made the effort.
Not even the wet weather seemed able to dampen the high spirits of the friendly and happy people that attended to make the most of the day. Attendees were issued with a hat and a wristband at registration entitling them to free food, drinks and activities throughout the day.
Besides the giant bouncy castles, spot prizes and forklift driving competitions, there was also the more traditional activities such as egg and spoon, sack racing and the tug-of-war, that enticed both children and adults to be involved. As daylight drew, people gathered for prize giving, where winners were announced for the following categories:
• Skilled Fork Hoist Driver SI - Sumo
• Skilled Fork Hoist Driver NI - Sumo
• Best Presented Truck SI – Jason Seaward Truck 289
• Best Presented Truck NI – Peter Alexander Truck 456
• Best Artwork SI – Merv Coard Truck 281 Smegol
• Best Artwork NI – Tumai Muray Truck 7773 Scorpion King
• Best New Fleet SI – Blair Boyd – Truck 9653 FTL
• Best New Fleet NI - Graham Buchannan Truck 515 Quad Tipper Pnth
• Owner Driver of the Year South Island – Merv Coard
• Owner Driver of the Year North Island – Paulus van Zanvoort
• Supreme Award winner went to Paulus van Zanvoort, (overall winner)
The day concluded with a traditional hangi, live entertainment of Cook Island dancers and some well known local bands. Thank you to everyone that attended.
Greg Miller
Group General Manager
Toll NZ
Toll NZ Technology Transformation
As many will be aware, the sale of KiwiRail to the Government in 2008 also involved the sale of the Toll NZ IT infrastructure and services. For the past several months, the Toll IT team has been planning and working closely with KiwiRail to ensure that the separation dates established at the time of the sale were met. To assist in the separation activity, Toll NZ partnered with TelstraClear New Zealand.
Most Toll users would not have appreciated the breadth and depth of work which was required to separate the environments. From once shared servers at KiwiRail to separate environments at different Data Centres, the transition effort was immense over several months. Added to this was the complexity to ensure "business as usual" needs were met.
The technology service culture in Toll NZ has transformed to be more customer-centric whilst providing cost efficiencies to the business with an outsourced service model. Increasing maturity towards a process-oriented delivery model will mean focused, enhanced delivery of IT services. In order to enhance technology delivery and to support the transformed service culture, Toll NZ has invested over $3 million in its IT infrastructure including desktop kit.
Most users have also been deployed with new Cisco Voice over IP telephones providing a fuller communications solution for Toll NZ.
Part of the transformation also involves an upgrade of our operating system (to Windows XP) and an upgrade to Microsoft Office 2007. To assist with the transition from Office 97 to Office 2007, a nationwide online training module will be made available to all staff prior to being upgraded with the new kit.
FLM - Front Line Management Programme
Toll NZ's Management Training Programme is in full swing this year. It is designed to address varied levels of personal and business challenges faced by the students. Meeting new people from other branches and other business units has been a popular call.
Different parts of the training material have proved challenging and worthwhile. Student Branch Specific Projects have all been signed off by their managers and we look forward to the presentations at the end of the year. NZIM and the Training Team of Toll NZ are very pleased with the early comments and results so far.
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